Refund policy

FAUX D'ORIGINE

Return & Exchange Policies

• RETURNS AND EXCHANGE POLICIES
  
  
• We do not offer free returns and exchanges therefore the customer is responsible for shipping costs that will be incurred for arranging a reverse pick and re-shipping of the products.
  Returns and exchanges are subject to availability. Customer has 7 days to raise a service request from the date of product was delivered.
  Return and exchanges will only be processed when the product delivered is un-worn, undamaged and all tags intact along with complete original packaging intact.
  All products will be inspected thoroughly before processing returns / exchange. Items found worn/ used will be rejected and returned back to you. If you receive a faulty product, please let us know via email within 7 days from the receipt of delivery.
  
  
• Please note post 7 days cooling of period we will not process or accept any sort of service requests including returns and exchanges.
  We cannot refund you the postage costs unless the product is faulty / incorrect or damaged.
  REFUND POLICIES
  Refund will be provided in the form of store credits or exchange of the product.
  Based on the inspection of the item, you will be notified on the approval or rejection of your service request.
  
  
• Upon approval of your request, the store credit will be provided in your FDO Wallet and will be valid upto 1 year from date of issuance.
  CLAIMS PROCESS To raise a service request, please email us on support@fauxdorigine.com